Shipping policy

Processing Time

Orders are typically processed and shipped within 3–5 business days.

During high-volume releases or product drops, processing times may be slightly longer.

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Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Once your order ships, you’ll receive a confirmation email with tracking information.

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Drop Orders

Orders placed during a product drop begin shipping on the announced drop date.

Please allow additional processing time during peak demand.

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Shipping Carriers

We ship using reputable carriers such as USPS, UPS, or FedEx, depending on destination and shipping method selected.

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Shipping Issues

If your order is delayed, lost, or arrives damaged, contact us at mfortune@shopthecandleman.com within 48 hours of delivery, and we’ll work with you to resolve the issue.

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Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delayed or misdelivered due to incorrect or incomplete addresses.

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International Shipping (if applicable)

Currently, we ship within the United States only.